Privacy

What we collect

• Booking details. When you make a booking or send us a message we collect your name, email and phone so we can confirm your booking and get in touch. Card details are handled entirely by our payment provider (Square) and are never stored on our systems.
• Website analytics. We use our own (first-party) cookies to understand how people find and use the site — how many visits we get, whether you’re a new or returning visitor, your device type (mobile or desktop), the rough location your network reports (region and town, e.g. Tuggerah), and how you arrived (e.g. Google or Instagram). We do not store your IP address or a detailed device fingerprint.

How we use it

To manage and confirm your bookings and follow up if needed; and to understand site usage so we can improve it. Where a visitor goes on to make a booking, we may connect their earlier visits to that booking to understand how families discover us — this is for our own insight only.

Cookies & your choices

Our analytics uses small first-party cookies set on your device. There’s no third-party ad-tracking, and our analytics is aggregate site-usage — we do not build advertising profiles, including of children. You can opt out of analytics at any time by clearing your cookies, or by visiting ?noanalytics=1 on our site, which switches analytics off for your browser.

How long we keep it

Anonymous website-visit logs are automatically deleted after 12 months. Booking and contact details are kept while they’re needed to manage your booking and for reasonable follow-up.

Access, correction & deletion

You can ask us what information we hold about you, correct it, or ask us to delete it. Email us at info@haloplay.au and we’ll help.